Privacy Policy — Noble Messages
Effective date: June 3, 2026
Last updated: June 3, 2026
Noble Licensing & Partner Services LLC ("Noble," "we," "us," or "our") operates the Noble Messages mobile application and related
services (the "App"). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you
have. By creating an account or using the App, you agree to this Policy.
If you have questions, contact us at noble@noble-pi.com or (832) 210-1397.
1. Who this policy covers
Noble Messages is a business communications and customer-relationship management (CRM) tool used by Noble team members and authorized
partners to send and receive messages, make and receive calls, manage contacts, and follow up with clients. This Policy applies to:
- Account users — people who log in to the App.
- Contacts — individuals whose information (such as name, phone number, or email) is stored in the App by an account user in order to
communicate with them.
2. Information we collect
Account and profile information. When you create or use an account, we collect your email address, password (stored in encrypted/hashed
form), your name, and any profile photo, workspace name, or workspace logo you provide.
Contact and CRM information. The App stores contact records that account users create or import, which may include names, phone
numbers, email addresses, notes, tags, company details, and communication history.
Communications content. To provide messaging and calling, we process the content of messages you send and receive (SMS, iMessage, and
email), call audio and call metadata (such as phone numbers, time, and duration), voicemail recordings, and voicemail transcriptions.
Microphone audio. When you make or receive a phone call in the App, we access your device microphone to transmit your voice for the
duration of the call. We do not use the microphone when you are not on a call.
Device and push information. We collect device push tokens (Apple Push Notification service and VoIP push tokens) so we can deliver
message and incoming-call notifications, along with basic device and network information needed to operate the App.
Connected accounts. If you choose to connect a Google account (for sending email or scheduling via calendar), we receive limited
authorization tokens and the data needed to perform those actions on your behalf. We request only the permissions necessary for the
features you enable.
Usage and diagnostic information. We collect log and diagnostic data (such as error reports and feature usage) to operate, secure, and
improve the App.
We do not use the App to track you across other companies' apps or websites for advertising, and we do not sell personal information.
3. How we use information
We use the information above to:
- Provide and operate the App's messaging, calling, voicemail, email, and CRM features;
- Authenticate users and secure accounts;
- Deliver notifications for new messages and incoming calls;
- Generate AI-assisted replies and message suggestions (for example, drafting a voicemail follow-up or polishing a message), which may
involve sending relevant message or transcript content to our AI service providers to produce a response;
- Transcribe voicemails so you can read what a caller said;
- Provide customer support and respond to requests;
- Maintain security, prevent fraud and abuse, and debug problems;
- Comply with legal obligations.
4. How we share information
We share information only as described here:
- Service providers (subprocessors). We use trusted third parties to provide core functionality. These include, depending on the
features used: Twilio (voice calling and SMS), our iMessage/SMS transport provider, Caspio (data storage), Google (Gmail sending and
Google Calendar), Anthropic / Claude and Deepgram (AI text generation and voice/voicemail transcription), and our cloud hosting
providers (such as Railway and Amazon Web Services). These providers process information only to perform services for us.
- Apple Push Notification service, to deliver notifications.
- Legal and safety. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or
safety of Noble, our users, or others.
- Business transfers. If Noble is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that
transaction, subject to this Policy.
We do not sell or rent personal information, and we do not share it for third-party advertising.
5. Third-party services
Some features rely on third-party platforms that have their own privacy practices. We encourage you to review them, including:
- Twilio — https://www.twilio.com/legal/privacy
- Google — https://policies.google.com/privacy
- Anthropic — https://www.anthropic.com/legal/privacy
- Apple — https://www.apple.com/legal/privacy/
6. Data retention
We retain account and CRM information for as long as your account is active or as needed to provide the App. Communications content
(messages, call records, voicemails, and transcripts) is retained as needed to provide history and service continuity. We retain
information longer where required for legal, accounting, security, or dispute-resolution purposes, after which it is deleted or
de-identified.
7. Account and data deletion
You may request permanent deletion of your account and associated data at any time. To do so, open Settings → General → Delete account
in the App, or contact our admin team at (832) 210-1397 or noble@noble-pi.com. Upon a verified request, we will delete your account and
associated personal information, except for any information we are required or permitted to retain by law.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted transmission
(HTTPS/TLS) and encrypted/hashed storage of credentials. No method of transmission or storage is completely secure, and we cannot
guarantee absolute security.
9. App permissions
The App may request the following device permissions, which you can manage in your device settings:
- Microphone — required to make and receive phone calls.
- Notifications — to alert you to new messages and incoming calls.
Declining a permission may limit related features.
10. Children's privacy
The App is intended for business use by adults and is not directed to children under 13 (or the minimum age required in your
jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information,
contact us and we will delete it.
11. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information,
and to request a copy of it. Residents of California (under the CCPA/CPRA) have the right to know, delete, and correct personal
information and to not be discriminated against for exercising these rights; we do not sell or share personal information for
cross-context behavioral advertising. Residents of the EU/EEA and UK (under the GDPR) have additional rights, including the right to
object to processing and to lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at noble@noble-pi.com or (832) 210-1397. We will verify your request before acting on it.
12. International data transfers
Noble operates in the United States, and information we collect is processed and stored in the United States and by our service
providers. If you access the App from outside the United States, you understand your information will be transferred to and processed
in the United States.
13. Changes to this policy
We may update this Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide
additional notice. Your continued use of the App after changes take effect constitutes acceptance of the updated Policy.
14. Contact us
Noble Licensing & Partner Services LLC
Email: noble@noble-pi.com
Phone: (832) 210-1397
Website: https://www.noble-lps.com
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